Question 1

Why 'Cloud Rabbit Designs'?

Accepted Answer

I wanted a name for my business that was both personal and memorable; Cloud Rabbit Designs just felt right. I've always been a daydreamer (with my head in the clouds), I'm skittish and scrappy (like a rabbit), and the word 'designs' does not confine my craft.   The logos are all designed by tattoo artist, Sherlane White of Hamilton, ON.

Question 2

Why cork leather?

Accepted Answer

Cork is an eco-friendly alternative to leather that is sustainable, vegan, and PETA certified. The bark is peeled from the tree (without harming it). The same tree can be harvested every 9 years for up to 300 years!   Cork leather is as strong as its animal counterpart, is water resistant, and has naturally occurring anti-bacterial and anti-mildew properties. It has been treated to be UV resistant, stain resistant, and has had an abrasion treatment. All cork leather can be cleaned with a damp cloth and gentle soap and water.   Please note that printed or colour-dyed cork may fade and wear slightly over time, especially in high-traffic areas.   For more info, visit MM Cork Supply.

Question 3

How do I clean and care for my bags?

Accepted Answer

Spot-clean fabrics and cork leather with soap and water, let air dry completely. I do not recommend washing machines as they will reduce the lifetime of your bag or wallet or may cause damage. Do not iron or put in the dryer.   Please be mindful that certain aspects of your bag may wear over time (moreso with daily use and/or unnecessary abuse). All of my products are made with quality ingredients and utmost attention to detail and craftsmanship however, if you are for any reason unsatisfied, do not hesitate to reach out and I will do my best to make things right.   If you have mistreated your bag (ie. habitual over-stuffer) or damage is caused by accident, I cannot be held responsible or make repairs. Treat your bag with the same love it was made with and it will be by your side for a long time!

Question 4

Can I place a custom order?

Accepted Answer

Unfortunately, not at this time.   I'm a one-woman operation (with a full-time job and a baby on the side) so, to keep things manageable and spend as much time with family as possible, I'm choosing to focus my efforts in the studio on small batches and limited releases. Subscribe to my newsletter for timely details and insider secrets!   If you'd like to inquire about an out-of-stock item or you'd like one of my products in a fabric seen elsewhere on my website, please submit an 'out of stock request' for the item you're interested in or contact me directly. I'll do my best to plan upcoming batches accordingly.

Question 5

What about a custom strap size?

Accepted Answer

If you're looking for a custom strap length (or width) I may be able to accommodate your request, depending on inventory. There may be a slight additional charge.  Please contact me to inquire!

Question 6

Can I purchase a gift card?

Accepted Answer

Yes, I think [the-luckiest-person-ever] would really love if you did!   Click here to shop eGift Cards

Question 7

Can I place a wholesale/consignment order?

Accepted Answer

Unfortunately, not at this time.   I've ventured into this world before, but to be honest, I just don't have the infrastructure to sew enough product (or a high enough profit margin) to consider wholesale or consignment agreements a feasible option... although I'll never say never.

Question 8

How do you decide the pricing of your products?

Accepted Answer

Once I've completed the design and prototype phase for a specific product, I'll make a small batch of [said product] to streamline the process. Then, I'll set up a timer and make one more [said product] from start to finish, without distraction.   I keep a detailed spreadsheet which calculates a fair cost of labour (per minute of cutting, ironing & sewing) plus materials (per square inch of fabric & unit of hardware), providing me with a reliable, comprehensive retail price.

Question 9

What are your shipping rates and policies?

Accepted Answer

I offer tracked shipping at a flat rate of $10 for all orders within Canada or $15 to the United States. Shipping labels will be addressed according to the information provided in PayPal at the time of checkout (please ensure this is correct prior to placing your order).   I stop at the post office a couple times per week and will update your tracking information via PayPal as soon as your package has been dropped off. You should receive updates via email from the carrier directly.   I no longer offer local pick-up or drop-off, unless prior arrangements have been made.

Question 10

Do you accept returns and/or exchanges?

Accepted Answer

I do not have a formal return or exchange policy; I just ask that you take the time to read full product description(s) and ask any pertinent questions you may have *prior* to completing your purchase - or at least contact me immediately after you place your order.   Cloud Rabbit Designs is a small, one-woman operation and every moment I can preserve for sewing is precious. All of my products are meticulously crafted, truly one-of-a-kind, and built to last with quality hardware and materials.   If you are for any reason unsatisfied with your experience or encounter any issues (not including expected general wear and tear), please do not hesitate to reach out and I'll do my best to make things right.   The happiness of my customers is genuinely very important to me.